It is the policy and commitment of Aspire Products that it does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, gender identity and expression, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to its products and services, access to its training and education or in employment and application for employment. Furthermore, Aspire Products policy includes prohibitions of harassment of and employees, i.e., racial harassment, sexual harassment, and retaliation for filing complaints of discrimination.
Aspire Products is committed to a policy of equal employment opportunity and does not discriminate in the terms, conditions, or privileges of employment on account of race, age, color, sex, national origin, physical or mental disability, or religion or otherwise as may be prohibited by federal and state law.
Any employee, board member, volunteer or client, patient, or student who believes that she/h/they or any other affiliate of Aspire Products has been discriminated against is strongly encouraged to report this concern promptly to the Executive Director.
Harassment or intimidation of a client, staff person, or guest because of that person’s race, age, color, sex, national origin, physical or mental disability, or religion is specifically prohibited and may be grounds for termination. Harassment and intimidation include abusive, foul, or threatening language or behavior. Aspire Products is committed to maintaining a workplace that is free of any such harassment and will not tolerate discrimination against staff members, volunteers or agency clients.
Issues of discriminatory treatment, harassment, or intimidation on any of these bases should immediately be reported to the Executive Director or immediate supervisor and, if substantiated, prompt action will be taken.
In addition, Aspire Products encourages individuals who believe they are being subjected to such conduct to promptly advise the offender that his or her behavior is unwelcome and to request that it be discontinued. Often this action alone will resolve the problem. Aspire Products recognizes, however, that an individual may prefer to pursue the matter through complaint procedures.
Complaint Policy and Resolution for Attendees of Aspire Continuing Education Events, Workshops, and other classes: We do our best to address every concern. Any complaint or grievance may be submitted via email to firstname.lastname@example.org. Please include the name, address, phone number, email, of the person submitting the complaint or grievance, the title of the CE course, as well as the exact nature of the complaint/grievance. The CEA (continuing education administrator) will make every effort to resolve the complaint to the satisfaction of the complainant. This may include the issuance of a credit for another CE course or other action suitable to all parties. A complaint form can be downloaded here. Complaint-Form
Individuals who believe they have been the victims of conduct prohibited by this policy or believe they have witnessed such conduct should discuss their concerns with their immediate supervisor, any member of the senior management team.
Aspire Products encourages the prompt reporting of complaints or concerns so that rapid and constructive action can be taken before relationships become irreparably strained. Therefore, while no fixed reporting period has been established, early reporting and intervention have proven to be the most effective method of resolving actual or perceived incidents of harassment.
Any reported allegations of harassment, discrimination or retaliation will be investigated promptly. The investigation may include individual interviews with the parties involved and, where necessary, with individuals who may have observed the alleged conduct or may have other relevant knowledge.
Aspire Products will maintain confidentiality throughout the investigatory process to the extent consistent with adequate investigation and appropriate corrective action.
Refund Policy for Continuing Education
Aspire Products reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable. Should circumstances arise that result in the postponement of a registration or event by Aspire, registrants will have the option to either receive a full refund or transfer the registration to the same course at the new future date.
Registration Cancellation by Participant
Registration cancellations received prior to the course start date may be eligible to receive a full refund. The participant, or credit card holder must make the refund request. Registration cancellations must be received at least 3 business days before the start of the course.
Refund policy for video or online courses:
Aspire will provide a refund for video courses if they are requested within 24 hours of course registration and before viewing 25% of the video course. Please allow 14 days for your refund to process.
Please indicate any special needs you may have at least 14 days prior to the event by calling 252-764-2842 or email us. at email@example.com. We will always try our best to accommodate your needs.
Nondiscrimination/Anti-Harassment, Complaint, and Refund Policies and Procedures